Product Complaints and Disputes Resolution
If your order arrives damaged, incomplete, or does not match what you ordered, please notify us within 48 hours of delivery by emailing info@lastonegadget.com.
You will receive an automatic reply—please respond to that email by attaching clear photos of the package, including the shipping label, the items received, and any visible damage.
We will treat your request as a priority and apologize in advance for any inconvenience caused.
If your product is not working correctly despite following all instructions, please contact our support team at info@lastonegadget.com.
After receiving our automated reply, kindly respond with a photo or video clearly showing the issue—for example, if the product does not turn on, does not charge, or cannot connect properly.
If the issue cannot be demonstrated through video or image, we may request the item be returned to our warehouse for technical evaluation.
Please note: Return shipping costs are the responsibility of the sender. We do not accept cash-on-delivery (COD) returns.
If you are not satisfied with how your complaint was handled, or if a mutual resolution cannot be reached, you have the right to escalate your case through the European Online Dispute Resolution (ODR) platform, accessible at:
https://ec.europa.eu/consumers/odr
Only complaints that meet the conditions outlined above will be considered for review and resolution.
For more details, please refer to our General Terms and Conditions and Cookie Policy, accessible via the links at the bottom of this website.